Comprehensive Mold Removal La Mesa CA - Your Health Matters

Opening the Keys of Effective Water Damages Restoration: Step-by-Step Guide to Recovering and Restoring Your Living Room



Mold Remediation La Mesa CaMold Damage La Mesa Ca
Are you dealing with water damage in your home? In this detailed overview, we'll unlock the tricks of effective water damages remediation. You'll find out regarding the causes of water damages, just how to assess the extent of the damages, and carry out efficient water extraction strategies.




Recognizing the Sources Of Water Damages





Recognizing the causes of water damages can assist house owners prevent future problems. When water enters your home throughout a flooding, it can create immediate and comprehensive damage to your building. By understanding the causes of water damages and taking aggressive steps, you can shield your home and avoid costly repairs in the future.




Assessing the Extent of the Damages



Water damages can cause short circuits and posture a major security risk. Additionally, evaluate the surrounding locations, such as nearby rooms or the cellar, as water can conveniently spread out and create damages in other areas. Keep in mind, a detailed assessment is essential to establishing an effective strategy for water damages reconstruction and making sure the security and livability of your home.




Water Removal Services In La MesaMold Remediation La Mesa Ca

Carrying Out Reliable Water Extraction Strategies



To effectively apply water extraction methods, you'll require to collect the required tools and start by getting rid of any kind of standing water from the affected area. Begin by examining the circumstance and determining the resource of the water damage. Is it a leaky pipeline, a burst pipe, or an all-natural catastrophe? Once you have actually determined the reason, it's time to get to function.


First, ensure you have the right devices for the work. A wet/dry vacuum cleaner, mops, pails, and towels will be your ideal friends in this procedure. Begin by eliminating any kind of furniture or belongings from the affected location to stop further damages.




 


Following, use the wet/dry vacuum to essence as much water as feasible. Begin with the highest point and function your method to ensure detailed removal. Make use of the sponges and towels to soak up any kind of continuing to be water. Be persistent and complete, as also the smallest amount of Learn More Here wetness can bring about mold and mold development.


Once you have efficiently gotten rid of the standing water, it is essential to dry out the location completely. Read Full Article Open home windows and doors to advertise air circulation and use followers and dehumidifiers to accelerate the drying out process. This might take a number of days, so be client.




Drying and Dehumidifying Your Living Room



As soon as you've removed the standing water, it's essential to begin drying out and evaporating your living room to protect against mold and further damage. Be certain to clear the water tank routinely to protect against overflow. This includes carpetings, carpets, and furnishings that have actually been influenced by the water.




Restoring and Renewing Your Home After Water Damage



After removing the damp or broken products, it's critical to thoroughly tidy and decontaminate your home to recover it to its pre-water damages problem. Beginning by using safety gear such as gloves and masks to ensure your security. Begin the cleaning procedure by utilizing a light cleaning agent and cozy water to wash the surfaces affected by water damages. Scrub gently to get rid calculate rainwater runoff from roof of any kind of dust or deposit left behind. Once the surface areas are tidy, ensure to completely rinse them with clean water to get rid of any type of staying soap or cleaning solution.


Next, disinfect the impacted areas to eliminate any kind of germs or mold that might have developed. Make use of a blend of bleach and water, complying with the recommended dilution proportion on the bleach label. Use the service to the surface areas and allow it sit for a couple of minutes prior to wiping it off. Make sure to ventilate the location appropriately to avoid breathing in any fumes.


After disinfecting, it is very important to deal with any kind of remaining odors created by water damage. Think about utilizing an odor neutralizer or deodorizer specifically created for usage on water-damaged surfaces. Follow the directions carefully and use the item as directed.


Lastly, permit the cleaned and sanitized locations to dry totally prior to waging any type of fixings or remodellings - flood restoration La Mesa CA. Usage followers, dehumidifiers, and open home windows to facilitate the drying process. It's important to make certain that the influenced areas are completely completely dry to protect against further damage or the growth of mold and mildew and mold




Verdict



 


In conclusion, you have actually currently discovered the step-by-step process to efficiently restore and renew your living space after water damages. By recognizing the causes of water damage, assessing the degree of the damage, implementing reliable water removal techniques, and drying out and evaporating your home, you can restore it to its previous magnificence.

 

The 10-Second Trick For Mold Removal Company

More About Water Damage Restoration Service

 

To aid you select, listed below are informative pointers on what to think about when working with a house remediation company. Any type of home owner should understand the importance of having a home insurance policy cover - water damage restoration. Well, if you have one, alerting your insurance company needs to be your initial step after an all-natural disaster or accidental fire razes down your house.


Many insurer likewise have their preferred reconstruction business within your locality. Note that even if your insurance company recommends a reconstruction business, you have the last say on that you would certainly favor to function on restoring your house. You can veterinarian several firms fronted by your insurer, examine their previous work, and select your favored restoration business (next page).


You ought to engage the offers of a repair firm with suitable licenses, training, and also satisfy all other needed standards. You can find all certified business in your location from the Institute of Examination, Cleaning, as well as Remediation, Qualification directory. The IICRC licenses numerous firms to undertake numerous remediation solutions.

 

 

 

How Fire Damage Clean Up can Save You Time, Stress, and Money.


If your residence was affected by water damages, ensure that your liked firm has water restoration accreditation. Picking a qualified firm, you should additionally make sure that the firm is licensed. Reconstruction firms must be among the initial -responders after your home sustains fire, flood, and any type of other kind of damage.


Remediation solutions following a tragedy aren't cheap, and you should not cut corners on high quality when repairing your residence. The majority of business typically send out a rep to examine the damages as well as go over particular areas that should be cleansed and repaired with property owners prior to giving a quote.


Firms that do not have qualifications, certifications, and recommendations Handling the outcome of all-natural disasters is frustrating. water damage restoration service. However, the ideal way to deal with such unanticipated circumstances is to hire a specialist remediation firm. Utilize the ideas mentioned over to locate a reputable company.

 

 

 

Some Ideas on Fire Damage Clean Up You Need To Know


Company gives and also spends for training. As a rapid expanding firm, there is area to expand right into even more elderly roles for the right candidate who can show, integrity, integrity as well as dedication.

 

 

 

Water Damage Restoration ServiceWater Damage Restoration
Ensures and reviews capability and quality of the Water/Fire Reconstruction Techs. Makes certain a constant boost in the understanding as well as ability degree (training) of the Water/Fire Remediation Techs. that site. Ensures the protection, integrity, as well as cleanliness of all Business tools as well as materials utilized on or required to designated projects by the Water/Fire Reduction Staff Principal.


There are few points more devastating than to have to repair residence damages after a disastrous fire. And also we understand that. Telephone call is always there for you to assist you return to your house as securely and as swiftly as possible.

 

 

 

The Ultimate Guide To Fire Damage Clean Up




We've assembled them right into a checklist of 10 useful concerns you can ask any type of potential suppliers. The IICRC (Institute of Examination Cleansing Restoration Accreditation) designation is an essential one due to the fact that it indicates that the business has actually gotten to particular requirements of excellence. Ask the business what accreditations they have, as well as do not be worried to ask for certain information regarding what those certifications require as well as what they mean to your task.


After all, they are mosting likely to be functioning on your home or business, and also you are worthy of the very best! In The Beginning Phone call, we are licensed and also recognized by several organizations including: The Structure Performance Institute The IICRC The Mid South Professional Cleaning Company Association The National Air Duct Cleaning Company Organization If you wish to know more about these designations, simply ask us.


Ensure not only that your team has experience in fire damage repair, however that they have done a number of such projects not as well lengthy ago. First Phone call often deals with fire damages repair solutions often, helping location family members return right into their residences in a prompt and risk-free manner.

 

 

 

Indicators on Mold Removal Company You Need To Know

 

 


At First Call, we're happy to be able to provide complete, turn-key services for our clients - he said. The ideal reconstruction business are ones that will certainly save you the frustration of going back and forth with your insurance policy business.


At First Telephone call, we're well-versed in taking care of insurer. In truth, we'll gladly deal with all the documents and also provide all the documentation and details your insurance policy firm requires. This may appear like an unnecessary inquiry when it concerns fire and also water damage restoration companies, yet hear us out.


This can make a difference when you're determining who you 'd like to function with. This indicates our worths as a company line up with the family members worths of honesty, openness, reliability and also justness.

 

 

 

What Does Mold Removal Mean?


Why? Due to the fact that we are visitors in your home. We are functioning with you to recapture some of the convenience and also protection you have actually shed as a result of fire damages. That's why we hold our employeesand our companyto the highest possible standards possible. A firm that relies on the quality of its job must use assurances.

 

 

 

Mold Removal CompanyWater Damage Restoration
Your life has been turned upside down, and you're taking care of the stress and anxiety and also uncertainty of tragedy. It's crucial that the firm is ahead of time and honest regarding how much this website time the project will take. The firm should likewise balance the wish to allow you return to your home as quickly as possible with the significance of ensuring you remain in a risk-free environment.


Fire damage reconstruction stands for a lot more than mere repair service.
 

The Ultimate Guide To Water Restoration Company

The Best Guide To Water Mitigation

 

Residential property damage can happen in a variety of methods, however it is most typically the result of excess water. This is due to the fact that the source of water damage can be many different points, consisting of all-natural causes like rainstorms, and also internal home issues like pipeline bursts. When such events occur, the water will rapidly spread out and also trigger damages, as porous structure materials and also furnishings soak up the excess water and moisture in your home.

 

 

 

 


Within sufficient time, the damaged products will certainly end up being warped or decomposed, as well as potentially affected by mold development. As a result of this, it's important to instantly resolve any kind of water damages that your home or service has endured. But trying to bring back the damage on your own isn't the very best strategy in such a scenario.


To find out why this is, continue reviewing the advantages of expert water damages repair services. If your house or business has marginal water in it, then it is feasible for you to clean up the water on your own. Removing large volumes of water as well as dealing with extreme water damages can be impossible to take care of by on your own without specialist aid.

 

 

 

Water Damage RestorationWater Removal
Depending on the resource of the water, it could have high degrees of contamination, which makes it hazardous for your wellness. If the water is anything but clean water that came from a hygienic resource, then you are either dealing with grey water or worse black water.

 

 

 

The Definitive Guide for Water Mitigation




All the same of water damage, there is also a likelihood for mold growth. Mold and mildew spores are normally present in the air. For that reason, when a setting offers a food and dampness source, it sets off mold growth. Sometimes, mold and mildew will use building materials as a food source because they include cellulose.


Mold can not just trigger further residential property damage, but it can additionally trigger health troubles. As a result of this, it is in your best passion to have a mold and mildew remediation specialist clean and also get rid of any type of mold and mildew that has grown in your residential or commercial property. Mold elimination professionals have the safety gear, progressed equipment, and correct supplies required to handle as well as remove mold.


This makes it also much more essential to get specialist help after water damage. If your household or business home has been damaged by water, after that you require to act quickly.


Professionals will evaluate the water damages to develop a correct remediation strategy. After that, they remove the excess water and also wetness before drying out the building. When the location is dry, they will certainly cleanse as well as sterilize. To end up the water damage restoration procedure, any Get the facts type of damaged products will certainly either be fixed, brought back, or changed.

 

 

 

Water Removal Things To Know Before You Buy


Expert in emergency situation fire and water remediation solutions, fire cleaning and water damages cleaning, mold and mildew removal, in addition to carpet and upholstery cleaning solutions. Factor to a number of repair as well as cleansing blogs.


When you provide our group a call, we are prepared to head over to your industrial building or house ASAP. Upon arrival, we immediately get to work by cleansing up any type of continuing to be water, tidy up and also eliminate any damages that were created by the water, disinfect the location, and start the drying out process.

 

 

 

Water Restoration CompanyWater Damage Restoration
It is very important to offer our water restoration group a phone call as quickly as you discover any type of indicators of water merging within your house or service in order to protect against any type of mold development, which will ultimately leave you paying much even more to have the problem taken treatment of. If your water damage results from roof covering problems, our team can help you with restoring your roof covering too.


Our remediation water damage professionals in DKI will obtain you a fast reaction no matter what kind of water damages you are dealing with it.Need professional experts? Materials Preserving a tidy as well as read the article clean residential or commercial property isn't complicated in orange region nowadays; you require to take treatment of water damage to avoid it as well as take intense action to avoid unwelcome water damage mold impacts.If you are coping with water damages problems, getting assistance from reconstruction water damages specialists is the wisest decision you require to make; this choice will certainly give you great deals of benefits which includes:1- Save time2- Stop prospective mold and mildew issues3- Save even more cash as well as minimized added losses4- Obtain specialist assistance with all insurance coverage declares, Listed below you can get more explanation about them: Intend your residence or property is dealing with excruciating water damage, go to these guys it's vital to work with a water remediation expert or a water repair business to bring back all your losses rapidly.

 

 

 

Some Of Water Mitigation

 

 


All-natural calamities or floodings which can create water damages happens inadvertently without any forecast. It will make you stunned even if the professional water restoration business ensure that every little thing will certainly be alright the like previously by timely removal and guidance. Professional water damage repair services can aid you manage all insurance cases as well as supply listenable evidence of damages.


The basic procedure of restoring every water damages is practically the very same, which consists of: By inspecting your home and also the damage, to start with, Water damages remediation firms estimate the expense and also time required for all your remediation items entirely. After estimating the precise price and also time for correct restoring, the 2nd step is to eliminate water around the residential property with hi-tech devices.

 

 

 

Water MitigationWater Restoration Company
The 3rd action after removing water in the residential property is drying and also dehumidification. As I mentioned, top, unclean, and also black water damages threatens human lives.
 

Examine This Report on Water Removal Service

Rumored Buzz on Water Removal Service

 

Black water is water that originates from an infected resource. Assume: sewage system pipe. Due to its extreme contamination, this is the most costly as well as hard to cleanse up, and also can run around $7 per square foot. What was harmed? This is an essential consider establishing price for water damages repair.

 

 

 

 


If your drywall has been affected, it will certainly require to be gotten rid of, triggering the expense for water damage restoration to increase. Certainly, the size of the afflicted location will certainly play a crucial part in the price for water damage reconstruction. The cost to repair damages from a little leakage in your washroom will certainly not cost the same as a cellar that has actually been completely flooded.


The vital reason that water extraction is so vital is that it minimizes the general amount of damages that your property receives from flooding. After a flood takes place, you participate in a race versus time to act. Each hr that passes can result in a further build-up of damage that will certainly result in bigger repair service costs.

 

 

 

water removal servicewater removal service

water removal servicewater removal service

We understand that you require fast service when flooding in your residential property causes the need for fast water removal. You can count on our extremely skilled solution employees to respond to your place to ensure that we can execute a detailed evaluation of your circumstance and also come up with a plan of action.

 

3 Easy Facts About Water Removal Service Described


The majority of people don't realize that also a tiny quantity of water can create to their houses or building. Water can be a really harmful aspect. When water finds its way right into properties the outcome is commonly considerable water damages, structural damages, as well as mold growth. Hence, understanding how to detect problem areas to stop water damages in your house or commercial property is essential When you require services near you, call the specialists at Puro, Clean if your home is affected by water damages caused by floodings, damaged pipelines, backed-up drain lines, dripping faucets or bathrooms, air conditioning devices, old water heating units, or any kind of other sort of water damage in your residence or business.


The majority of home proprietors have never ever seasoned water damage in their homes or service. Stats reveal that 1 in 55 residences will suffer from each year. We frequently obtain calls from property owners looking for a water damages repair firm when they are experiencing wet or swamped floorings in their property, including wet carpets, tile, or wet wood floorings.


It is important to appropriately dry your residential property promptly, as when water beings in location, the as well as damage to the home components enhance considerably. A quick response and correct water reduction plays a crucial part of any effective water damages repair clean up.


, the process of obtaining it cleaned and also supported can be overwhelming., as well as how Initial Phone call can aid you get read back to regular in an effective, safe way.

 

 

 

The Single Strategy To Use For Water Removal Service



There are a number of degrees of water damages, as well as they focus on how numerous of the permeable products have actually been impacted. In this course, the water can normally be easily evaporated. Materials that take a lengthy time to completely dry outsuch as carpetings, wall surfaces, insulation and ceilingsmake up less than five percent of the damaged area.


This is a step worse than level one. This indicates that water has actually attacked nearly half of the permeable materials such as carpetings. If the quantity of water has actually influenced greater than 40 percent, after that we mark it as Level 3. This is the most significant kind of analysis. This indicates it will certainly take longer to dry as well as aerate your residential or commercial property.


The extent and degree of this process depends upon the damage. Typically, we may need to change flooring, repair drywall or perhaps completely tidy as well as disinfect the cooling and heating system. While prompt fixing is the top priority, it's only one element of what you ought to anticipate from a water damages repair firm.




You can expect First Call to function carefully with your insurer to save you the moment, problem as well as migraines. Whether you have actually had damage to your family house or a significant stockroom, First Phone call prepares to help with any type of work of any type of dimension. With decades of experience under our belt, we stand for the most effective in water remediation firms near you (water removal service).

 

 

 

Some Known Questions About Water Removal Service.


If you have water damages, it's important that you get instant assistance.


This treatment should be as soon and as efficient as possible. In reality, check these guys out it's vital to act within the very first 24 to two days to lessen the results of water damage. Residential water damages restoration can also be rather expensive. Submitting an insurance water damages case can be necessary to start the water damage repair service procedure.


This is called "gray" water. This is when the water is "blatantly infected." Therefore, it consists of dangerous pathogenic as well as toxigenic agents. Raw sewage is by much weblink one of the most typical offender of "black" water. If sewer damages repair is not completely remediated, it can be lethal to people and also harmful to the property.


Salty water from rivers as well as streams. With this in mind, it is important to additionally note that a classification of water damages can enhance into a much more serious one if not taken care of quickly.

 

 

 

Our Water Removal Service Diaries


The extent and level of this procedure relies on the damage. Typically, we may have to change floor covering, repair work drywall or perhaps extensively tidy and disinfect the cooling and heating system. While instant repair is the leading concern, it's just one aspect of what you need to anticipate from a water damages restoration business.


You can expect First Contact us to function closely with your insurance coverage company to save you the time, headache and frustrations. Whether you have actually had damage to your family members home or a major stockroom, First Telephone call is all set to assist with any type of task of any dimension. With years of experience under our belt, we stand for the most effective in water repair firms near you.


If you have water damage, it is very important that you obtain immediate help. Every hr you delay indicates a lot more considerable water damage. Call us today for a price quote.


This intervention ought to be as soon and as efficient as feasible. In fact, it's vital to act within the initial 24 to 2 days to minimize the impacts of water damage. Residential water damages restoration can additionally be quite costly. Submitting an insurance coverage water damages case could be needed to begin the water damages repair procedure.

 

 

 

The Basic Principles Of Water Removal Service


This is known as "gray" water. Raw sewer is by much the most common transgressor of "black" water.

 

 

 

 


Salty water from rivers and also streams. Flooding salt water. All types of access from natural events. It could also have contaminants like chemicals and also hefty steels. With this in mind, it is essential to also note that a group of water damage can magnify right into an extra major one otherwise fixed swiftly.
 

Not known Factual Statements About Mold Remediation Orlando

The smart Trick of Mold Remediation Orlando That Nobody is Talking About

 

If the water is black water, like from sewer, anything the water touches immediately ends up being a potential bio-hazard. With this sort of water damage, the residence will certainly need to be decontaminated. If the water is clean water, like from a water heater or cleaning equipment, standing water in the influenced areas is much less of a problem.


Within simply a solitary hour up to a day after your residence has been exposed to water, it will certainly begin to cause damages. This is when drywall begins to lump and break, furniture begins to swell and fracture, as well as metal surface areas begin to stain. Between hr 2 as well as the end of the very first week, the damage will certainly compound.


Mold and mildew spores and also the need for mold remediation and purification services are practically assured at this moment. There are three courses of water damage: Class I, II and also III - mold remediation orlando. Each course stands for different degrees of intensity. It is essential to understand what sort of water damage you have prior to determining if you require specialist help with the recovery procedure.


For even more details on the Homeowners insurance supplies insurance coverage for damages that is sudden as well as unintended (such as a rupturing water heating unit or a pipeline burst). Be conscious that the water damage resulting from lack of maintenance is not covered on a common property owners insurance coverage policy.

 

 

 

Little Known Questions About Mold Remediation Orlando.

 

mold remediation orlandomold remediation orlando
If not resolved quickly, mold and mildew as well as mold start growing within 24-48 hrs after water damages. Occasionally you can see the damage instantly, yet other times it takes hrs or perhaps days for the damages to become visible. It's important to act swiftly and securely to ensure your residence as well as your health and wellness aren't at risk from direct exposure.




On average, a water damaged house may take around. In other situations, it can take, or in a lot more severe situations, it might take a couple of weeks to completely completely dry out a residence.


Nevertheless, whether you can save wet furniture depends upon the amount of water and also the kind of furniture. Water will trigger composite furniture to fall apart much faster than hardwoods. The faster you can dry out the air, one of the most likely you can recover your furnishings after a flooding or water occasion.

 

 

 

mold remediation orlandomold remediation orlando

 



In some instances, it might just take a couple of hours or days for water to cause significant damages to your structure.

 

 

 

10 Easy Facts About Mold Remediation Orlando Described

 

 


When water discovers its way into residential properties the outcome is usually substantial water damages, architectural damages, and also mold and mildew development. Hence, recognizing just how to find trouble areas to stop water damages in your residence or commercial residential or commercial property is important When you require solutions near you, call the professionals at Puro, Clean if your residential property is influenced by water damages created by floodings, damaged pipelines, backed-up sewer lines, dripping faucets or bathrooms, Your Domain Name air conditioning units, old water heating systems, or any type of other kind of water damages in your home or organization.


Many residential property owners have never ever knowledgeable water damage in their houses or business. Data show that 1 in 55 residences will experience each year. We frequently obtain telephone calls from house owners seeking a water damages repair firm when they are experiencing damp or swamped floors in click resources their residential property, consisting of wet carpets, ceramic tile, or damp wood floorings.


It is vital to correctly dry your residential property promptly, as when water beings in place, the as well as damage to the home materials increase significantly. A fast reaction and also appropriate water mitigation plays a vital part of any effective water damages restoration tidy up.

 

 

 

mold remediation orlandomold remediation orlando
Remain calm so your thinking stays clear. If the flooding is from an internal leak (not a tornado rise), find as well as close the water pipe or shut-off valve (commonly in the cellar) to quit any type of water resource from more flooding. If you can't quit the leak yourself, call a plumber.

 

 

 

The Ultimate Guide To Mold Remediation Orlando


This depends upon the area, kind, and extent of damages. mold remediation orlando. If mold or standing water exists, it's typically suggested that you temporarily transfer your household and animals until the damages can be consisted of and also remediated. Typically, specifically when the damage originates from within your home. This will certainly depend upon your particular plan.


Many standard property owners plans will not cover flood damage from natural calamities or various other outdoors sources (like a dam break). The timeline will certainly vary based on the type of damage, the scale of damage, as well as accessibility of building materials.


As numerous homeowner know, water can trigger serious architectural damages to your residence or building. There are lots of methods that it can take place, that makes it the most regular catastrophe. The good news is, home owner's insurance will certainly cover most cases, however just if the proper steps are required to avoid the damages from spreading out in the minute.


This is because the damages will certainly spread the even more time it is offered. is offered 24/7 to deal with water damage fixings for houses as well as buildings in San Francisco, CA and also the surrounding look at here locations. As soon as we get here, we can avoid extra destruction and also also mold growth, saving time as well as money in reconstruction initiatives.

 

 

 

All About Mold Remediation Orlando


If rain gutters or drains are obstructed, excess water can overflow, leak into your structure, and flooding the residence. Improperly created tubs or those that require the cement replaced also permit water to seep in, producing a large risk for mold development. There are multiple actions included in water damages restoration. mold remediation orlando.


When attended to professionally, water damage fixings can take several days that involve long labor hrs to finish. When restoring water damage, it's crucial to count on the assistance of a relied on as well as certified business.


One of the greatest worries for company owner, building supervisors, or center employee is water damage. Whether the water damage arise from an all-natural flood, ruptured pipe, overflowed home appliance or any type of various other concern, its impacts can be substantial. The water mitigation process calls for exact action to guarantee overall repair as well as security.


When you encounter indoor flooding, you might not understand what to do next the damage can be frustrating. A quick response will certainly help you minimize the damages as well as get back to regular as rapid as feasible. Utilize this detailed guide to aid you with water damage repair. Initially, comprehend water damage groups as well as classifications, which indicate degrees of damage as well as danger.

 

 

 

The smart Trick of Mold Remediation Orlando That Nobody is Talking About


Water damage can come from lots of various sources, some of which are a lot more hazardous than others. Depending upon its beginning, water damages can match among three classifications. These categories concern the level of threat entailed with the water damage. Keep in mind, water can fit an extra harmful classification if left sitting for also long.
 

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15